Holly Ackman National Vice President of Sales Performance
SCAN Health Plan
Holly Ackman is Vice President of Sales for SCAN Health Plan, the largest MA-PD only health plan in America. Nationally recognized for her sales and marketing expertise, her career as a VP in Fortune 50 as well as start-up organizations means she has “been there and done that” as she faced the same challenges your organization faces as you strive to increase sales performance and insure bottom-line success.
Holly’s a high-energy speaker who engages and motivates attendees by sharing proven strategies and tactics in a fun and entertaining manner. She’s passionate about the topics she presents, and freely shares her “secret sauce” for becoming best-in-class relative to the compliant on-boarding and over-site of sales agents and agencies. She is committed to insuring that MA sales agents operate in a regulatory compliant fashion during each encounter with a Medicare eligible individual and as a member of the RISE Marketing and Sales Advisory Board believes that organizations such as RISE will help transition our industry to the next level.
In addition to her passion for Medicare Beneficiaries, she’s equally passionate about her family and the University of California Irvine (UCI) Men’s and Women’s Basketball programs, where she and her husband can be found courtside for every game!
With over 25 years in sales leadership, Larry is an expert on sales, marketing & retention in the Medicare field. He has worked for both large state-wide plans as well as smaller regional plans. He takes pride in helping others reach their goals and enjoys working in an industry that assists people access health care.
Larry is married with three daughters who have all received their bachelor’s degrees. Larry is a UCLA graduate who loves college athletics and eating. He is a self-certified grill master.
Keith Brophy Director of Business Lab Product Team
Keith Brophy is Director of the Business Lab Product Team for Emergent Holdings Inc. which creates innovative healthcare solutions for use by health care organizations. Keith has served in a variety of leadership roles across the business and health technology industry, including State Director of the Michigan Small Business Development Center; CEO of Ideomed, a Medicaid focused chronic disease management digital solution; and founder and CEO of Sagestone, a nationally focused software developer with strong focus in healthcare. Keith is a former West Michigan Entrepreneur of the Year, started in the industry at IBM, has presented at U.S. House Subcommittees on Digital Innovation, and has been a national speaker on Future Trends for two decades. Keith has a Bachelors of Science in Computer Science from the University of Michigan, and a Masters of Information Systems from Strayer University.
Jotham’s journey in Health Insurance began over 20 years ago where he worked for a Brokerage in Mid-Missouri. He later moved to the carrier side working for companies such as Anthem BCBS and United Healthcare. Jotham joined Essence Healthcare/Lumeris 7 years ago working with Independent Brokers managing that production channel. In his latest role with the company, he leads all the Sales Operations that supports 5 carrier plans across the nation. His current responsibilities include overseeing application processing, commission processing, the producer support call center, all sales systems and the producer portal as well as continuing to drive production in the external broker distribution channel. When he is not working his day job, Jotham can be found at the baseball field watching his son play, at a convention center watching his daughter perform as a cheerleader or on a mountain hiking a back-country trail. Jotham has had the opportunity to speak coast to coast on various topics, which include Medicare Advantage, and brings humor and excitement to the platform to keep the audience engaged and included in the conversation.
Since 2006 Joe Dahlkemper has consulted with more than 50 health plans to improve member engagement, quality scores, NPS, retention and acquisition. At Hallmark Business Connections, Joe leads strategy, business development and client engagement for the health insurance industry.
Customer experience measures have been part of Stars ratings for years, but health plans have fallen behind other industries in improving their customer experience. When CMS recently increased the emphasis placed on customer experience, most of Joe’s time with clients has been focused on innovative solutions that improve quality scores: Stars, HEDIS, CAHPS, and HOS.
Joe’s work also involves helping clients enroll more Medicare Advantage members by generating on average 22% more leads than clients’ established AEP and Age-In campaigns. Additionally, many clients experience higher conversion rates with leads generated from Hallmark cards.
Before joining Hallmark, Joe spent 10+ years with Wunderman Thompson Health providing health plans with data, analytics, direct response and digital communications, resulting in increased enrollment, higher levels of engagement and retention, and healthier behaviors.
You can reach Joe at firstname.lastname@example.org or 585-414-3197.
William Dieter, PT, DPT, GCS, FSOAE Director of PT Clinical Services & FOX Geriatric Residency in Physical Therapy
Dr. Dieter received his doctorate in physical therapy (DPT) from Thomas Jefferson University in 2011 and graduated summa cum laude as a member of the Alpha Eta Honor Society. He has been the Director of PT Clinical Services at FOX Rehabilitation, overseeing the clinical practice of several hundred physical therapists, since 2014. He more recently became the Director of the FOX Geriatric Residency in Physical Therapy, from which he graduated in 2013 and obtained his board certification in geriatric physical therapy. He is also adjunct faculty at Rutgers University and has performed original research and presented on the topics of translational research and quality improvement in various settings. Two of his original research papers, on the topic, have been accepted for peer-reviewed publication.
He is an active APTA member and, since 2013, he has presented at state level APTANJ district meetings, semi-annual conferences, APTA’s Combined Sections Meeting, APTA’s NEXT Conference, and the American Academy of Orthopedic Surgeons Annual Meeting. His main areas of interest are falls and balance, quality improvement in geriatric physical therapy, and residency/fellowship education.
Dr. Duane J. DiFranco, MD
Vice President of Medicare Stars and Clinical Performance
Dr. Duane J. DiFranco, MD Vice President of Medicare Stars and Clinical Performance
Blue Cross Blue Shield of Michigan
Duane J. DiFranco, MD is a board-certified psychiatrist and is currently Vice President of Medicare Stars and Clinical Performance at Blue Cross Blue Shield of Michigan. Dr. DiFranco is a graduate of the University of Notre Dame and received his MD degree from the University of Michigan, where he also completed his residency training in psychiatry.
Dr. DiFranco has been active within managed care for the past 20 years. Before joining Blue Cross Blue Shield of Michigan, Dr. DiFranco was Assistant Clinical Professor of Psychiatry at the University of Michigan. During a ten-year tenure there, he led a managed behavioral health care organization through its first NCQA accreditation. He has overseen the carve in of behavioral health services at two managed care organizations, including Blue Care Network, Michigan’s largest HMO.
Over the past 8 years, Dr. DiFranco’s experience has extended beyond managed behavioral healthcare. He has extensive experience overseeing utilization management, provider relations, medical policy and quality improvement for Blue Cross Blue Shield of Michigan. He currently oversees the Stars quality and clinical performance for the nation’s largest Medicare Blue Cross Blue Shield Plan.
Dr. DiFranco remains active in his community outside of work. He has served on the boards of several charitable organizations and, in 2020, was elected President of the Michigan Psychiatric Society, a professional society that strives to ensure quality care for people with mental disorders and their families through promotion of education, research, and advocacy.
George Dippel is a graduate of Auburn University and spent the first 12 years of his career with Procter & Gamble at P & G’s renowned Healthcare Consumer Institute. While there George studied the healthcare consumer across all aspects of care delivery and used those insights to provide high-level consultation to both P & G’s billion-dollar healthcare brand teams as well as the company’s many partner health insurance plans.
George brought his healthcare consumer market research expertise to Deft Research in early 2010, and since then has assisted Deft Research with client facing work, survey design, data interpretation, and client consultation. His range of healthcare consumer research expertise spans Medicare Advantage, MedSupp, Small Group, ACA/ off-exchange, Uninsured, PBM and Part D. Over the past six years, George has been part of over 100 health insurance consumer quantitative research projects.
Shannon Drotning Director of Medicare and Individual Sales
Providence Health Plan
Shannon Drotning is currently the Director of Medicare and Individual Sales at Providence Health Plans. She leads the producer, direct, and phone sales teams throughout Oregon and Washington. Shannon has extensive experience building sales channels to ensure goal attainment, including Medicare, Individual, and commercial group sales. She also launched products, designing and delivering innovative Go-To-Market plans such as the launch of Medicare Advantage and Part D plans in 2005.
Kathleen is a pioneer in bringing the best of consumer marketing and data-driven methodologies to healthcare to motivate better health decisions. As Co-Founder and Managing Director of Engagys, Kathleen leverages the best of behavioral economics, the latest in evidence-based communications combined with the insights from over a billion consumer interactions in health to help healthcare organizations close the last mile of consumer engagement. She consults on all topics related to consumer engagement and experience for the top healthcare organizations in the country.
Kathleen has been recently named as a consultant to the first ever FDA Patient Engagement Advisory Committee (PEAC). She received Stevie awards for highlighting opportunities for improving the lives of people with chronic conditions. She speaks regularly on the national stage on many topics including: driving consumer health engagement, creating better consumer experience in healthcare, and using data to drive consumer behavior.
Kathleen also participates in various healthcare advisory boards, including HealthComp’s Consumer Experience Advisory Board, Linkwell Health’s Marketing Advisory Board and RISE’s Consumer Engagement Advisory Board
Kathleen spent the first twenty years of her career in brand marketing at leading consumer marketing organizations, including General Mills and P&G. Additionally, she was a Vice President at Digitas, one of the leading direct marketing firms in the country. Kathleen has an undergraduate degree from the University of New Hampshire and an MBA from the Kellogg School at Northwestern.
April is focused on driving greater quality into Welltok’s portfolio of data, software and services by developing value-based solutions for the specific markets we serve. Inspired by her family’s healthcare challenges, she has dedicated the entirety of her 20+ year career to improving lives and the experience of healthcare through innovative technology, advanced analytics and health services primarily targeting population health.
Her background includes a rich range of experience across payers, providers, pharmacy and employers in leveraging technology, data and advanced analytics, and market knowledge to develop effective growth strategies, improve the member experience and drive improved financial performance.
Louie Gravance is often referred to as “the guy that can make the Disney service concepts work outside of Disney.” From 1987 to 2014 Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories.
Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history.
In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter’s Diagon Alley expansion at Universal, Orlando.
At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.
Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
Through his company Louie GravanceCreative Content, based in Orlando, Florida, Louie continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “Service is a Superpower!”. We’re proud to announce the publishing of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom was released through Mascot books in March 2020!
Naomi Irvin is a California native who relocated to North Carolina in 2006. She earned her undergraduate degree (BSBA with a Management concentration) from East Carolina University (ECU), graduating Magna Cum Laude. Subsequently, she completed her MBA (with a Marketing Certificate) at ECU on full academic scholarship.
With over a decade of health insurance experience, Naomi currently leads a team of Compliance Consultants within the Sales, Marketing and Communications division of Blue Cross and Blue Shield of North Carolina.
At home, Naomi has 3 children (an ECU Sophomore, a high school senior, and a second grader) and two dogs. In her free time she enjoys reading and collecting books.
Ruchi Lamba serves as Senior Strategist at KERN Health. Her areas of emphasis are healthcare, financial services and telecommunications. She has a passion for creative problem-solving and storytelling, using relevant insights for successful market activation. She has worked on acquisition and retention strategies for a variety of healthcare brands over the last six years, including Blue Cross Blue Shield in six different states. With a background in journalism and predictive analytics, Ruchi brings a unique perspective to help grow healthcare brands in today’s volatile business environment.
Sohail is Vice President, Healthcare solutions with Messagepoint, overseeing the Messagepoint Healthcare solutions to ensure they support the complex and ever-changing needs of Health plans to scale & grow to meet the market needs.
Sohail has over 15+ years’ experience in Customer Communications Management and SaaS/Cloud-based digital transformation of highly regulated industries. Sohail has worked with some of the largest National Healthcare organizations, Blues and smaller community plans to bring digitalization and process automation for client communications and helped them scale & grow their business.
Renée Mezzanotte is Executive Vice President, Client Engagement at DMW, a leading national direct marketing agency in the health insurance industry. Renee brings over 30 years of experience. She has been responsible for driving the strategy for DMW’s premier health insurance clients including many new-to-market plan launches. She also oversees the planning and implementation of DMW’s year-round multi-media campaigns from program design and creative development to in-market execution. Health plans appreciate not only her decade-plus involvement in health insurance, but perspectives from Renée’s experiences consulting in various industries, including financial services, telecom, and B2B.
Renée was named one of the top Women in Advertising by the Philadelphia DMA in 2017.
• For close to 20 years Matt Miles has been working in the Sales and Marketing side of Health Plans. Matt has a passion for growing and building Health Plans and has held varying roles throughout his career. Matt chose CHRISTUS Health Plan about 4 years ago based on the alignment of the company’s core values and mission.
• Matt is a Christian husband and father of boy/girl twins – now 25 and a 22 year old son finishing up in the Navy. He lives in Lindale Texas – 90 Miles east of Dallas and 90 Miles west of Shreveport, close to Tyler. Lives on 5 acres and loves working on classic cars and trucks.
Jim Myers is the Chief Sales and Marketing Officer, overseeing all sales and marketing activities. Jim is dedicated to ensuring that the delivery of ATRIO products and services have the best value for our customers and business partners.
Jim joined ATRIO in 2012 with more than 30 years of industry experience in health plan operations and sales leadership. Jim’s background includes leadership positions across the industry with commercial health plans, managed care organizations, insurance brokerage services and third-party administration.
Jim is a CPA (inactive) and earned his Bachelor of Science degree in Accounting from the College of Great Falls and achieved his Certified Employee Benefit Specialist (CEBS) designation from the Wharton School of Business, University of Pennsylvania. Beyond Medicare coverage, Jim serves our valued senior community in other ways including support to in-home care services and delivering ministry to the homebound. Jim enjoys time with his wife and son, summiting Mount Hood and fishing Oregon waters.
Hank Osowski, a Founding Member and Managing Partner of Strategic Health Group, is an experienced health care executive and strategist who has provided leadership to commercial, Medicare and Medicaid health plans for more than three decades. He has led several engagements for the firm’s clients on the key challenges of Medicare and Medicaid Managed Care programs in diverse markets, such as California, Wisconsin, Michigan, Illinois, New Mexico, Florida, Texas, West Virginia and Hawaii. He has also provided leadership to more than a dozen client plan development undertakings for commercial, Medicare Advantage and Medicaid business startups in multiple states.
A frequent speaker and resource on critical issues facing the Medicare and Medicaid programs, including the opportunities for strengthening a Medicare Advantage plan’s market position, the challenges of supporting programs for the Dual Eligible populations, as well as the principles for structuring effective long term care programs. His insights on some of the challenges facing the healthcare industry have been published in “Managed Care”, “Healthcare Marketing Report”, “Managed Care Contracting & Reimbursement Advisor”, “Payers and Providers” and “Becker’s Hospital Review” among other publications.
Formerly the senior vice president of corporate development for SCAN Health Plan, Hank was a key member of the senior leadership team that turned the company around from a “near death experience” into an exceptionally strong financial position and one of the largest nonprofit Medicare Advantage plans in the country. He led SCAN’s expansion into seven additional California counties and as well as its first out-of-state expansion into Arizona where Hank then served as CEO of SCAN Health Plan Arizona and SCAN Long Term Care. He has also led the organization’s strategic planning efforts and initiated an innovation development regimen to seek improvements in care coordination practices and future care outcome protocols.
Prior to SCAN, Hank served as a Principal in a national health care consulting organization providing a range of strategic, financial and development services for health plans, physician groups and hospitals. He also served as vice president International Operations for American Family Life Assurance Corporation where he directed the development of start-up operations in the United Kingdom, Germany and Italy, as well as the financial turnaround of the company’s Canadian operations.
Hank began his California career as a member of the senior management team responsible for the turnaround and financial survival of Blue Cross of California. In this capacity, Hank led the financial improvement of the individual and small group division and provided leadership to the organization’s strategic planning efforts.
Gabrielle is a marketing coordinator for the full-risk HMO, Heritage Sierra Medical Group. Her knowledge is healthcare specific and she specializes in meeting insurance and compliance regulations for collaborations with licensed Medicare agents.
Her active role in broker relations, social media content creation, and advertising has led to a 4x increase in senior enrollment for the medical group in less than ten months.
Beyond strategizing campaigns for enrollment periods, Gabrielle focuses on the development of educational materials that best serve senior communities in the Northern Los Angeles County territory.
Her focus remains on connecting cutting edge technology and social media advertising with licensed agents to promote the latest innovations in healthcare and healthcare benefits to senior audiences.
Todd Rau is the Director of Medicare for Indiana University Health Plans and leads the Medicare Advantage line of business for the past 5 years. IU Health Plans is an extension of Indiana University Health, Indiana’s only hospital system to be nationally ranked by U.S. News & World Report for 20 consecutive years.
Rau has 29 years of experience in insurance and began his career as a broker, focusing on commercial group, individual and Medicare health sales. In 2007 he became the Regional Sales Manager for Anthem BCBS individual broker sales, and quickly transitioned to the role of Broker Sales Director for Medicare Products.
While at IU Health Plans, Rau introduced the first $0 premium plans and multiple supplemental benefit additions. A Greenwood, Indiana native, he received his bachelor’s degree from Indiana University.
Department VIce President, Individual and Small Group Sales
Heather Rollins Department VIce President, Individual and Small Group Sales
Blue Cross and Blue Shield of Kansas City
Heather Rollins is the Department Vice President of Individual and Small Group Sales at Blue Cross and Blue Shield of Kansas City (Blue KC). Heather oversees all sales and strategic operations for Blue KC’s individual and small group offerings, including Individual Under 65, Medicare and Small Group Under 50 plans. Heather manages Blue KC’s current plan portfolios and guides efforts to retain and grow existing business.
Heather has dedicated 16 years of her career to Blue KC, beginning as a customer service representative. Heather has also been responsible for oversight of Blue KC’s Affordable Care Act (ACA) individual sales department and the overall implementation of ACA programming at Blue KC. She has also supported Blue KC’s growth and performance in its newest line of business, Medicare Advantage. In her current role, Heather brings industry awareness and builds strategies to grow Blue KC’s market share and satisfy customer needs.
Heather was selected as a 2018 Black Achiever in Business and Industry by the Black Achievers Society of Kansas City and now serves as the organization’s treasurer. She’s also the President-Elect of the Soroptimist International foundation, a global women’s organization whose members volunteer to improve the lives of disadvantaged women and girls through programs designed to inspire social and economic empowerment. Heather also serves as a mentor with Mother’s Refuge, a program that provides a safe home for young mothers and their babies.
Heather holds a Master of Business Administration from Rockhurst University. She earned her Bachelor of Science in Finance and Financial Management Services from the Trulaske College of Business at University of Missouri.
As the vice president of product, marketing and community outreach, Steve Selinsky is responsible for coordinating all sales and enrollment activities for HAP’s individual and Medicare customers, as well as the development of HAP’s government and commercial products. He is also responsible for all of HAP’s marketing and communications activities, as well as the company’s community engagement, which includes sponsorships and community partnerships in the geographic areas in which HAP does business.
Steve joined HAP in 2013, having held sales leadership positions at several major health insurers throughout his 25-year career. He served as the president of the National Association of Health Underwriters from 2010 to 2011 and was a board member and chair for NAHU’s education foundation. In 2017, Steve received the Harold R. Gordon Memorial Award from NAHU. The award is NAHU’s highest honor and recognizes him as the Health Insurance Person of the Year.
Steve is a board member and past president of the Metro Detroit Association of Health Underwriters, as well as a board member and chair of the Health Underwriters Political Action Committee (HUPAC). He also serves on the board of the Hannan Center, which is dedicated to serving the senior population, as well as RISE, an association that provides quality resources for health care professionals. He previously served on the boards of Oakland Literacy Council and the Village School for Autistic Children.
Steve holds a bachelor's degree from Albion College in Albion, Mich. He is also a graduate of Leadership Oakland and Leadership Detroit.
Marilyn Sherman Leadership and Communication Expert
Marilyn Sherman, professional speaker and author, is uniquely qualified to speak to the hearts and minds of your audience members. Marilyn’s enthusiasm is contagious and her commitment to helping your people take action, and make something great happen is central to your success.
Her presentations are ideal for those meetings and events where inspiration is the order of the day. She shares personal experiences, including the strategies for achieving in times of challenge and change. Book her for a keynote and a bonus workshop where she can facilitate the growth process and make a real difference for your people.
People walk away after hearing Marilyn Sherman with a new respect for life and what it means to lead a purposeful, and fulfilling life and career. She speaks to audiences of all types and immediately can make people feel comfortable with who they are and what they stand for. She challenges people to step up to the plate and become more of who they are meant to be. Her experience with hundreds of audiences and thousands of attendees have led her to realize that people have secret desires to accomplish more and her goal is to motivate people to move in the direction of their dreams with deliberation and resolve.
Your people will never forget her infectious smile, hearty laugh, and her sparkle on stage as she shares her walk and her talk about gaining clarity, developing confidence, taking control and being courageous in all aspects of their lives.
Marilyn’s First book is titled, “Whose Comfort Zone are You in? How to lead the life you want, and Be Happy Every day”. Her newest book is “Why Settle for the Balcony? How to get a Front-Row Seat in Life”. She is an expert on conflict resolution and conducts workshops on “Communicating for Results; From Conflict to Cooperation”.
Justin is Vice President of Integrated Marketing at DMW. He oversees all digital and traditional media marketing efforts as well as web development within DMW.
He has two decades of experience spanning web strategy, user experience, digital marketing and web analytics. At DMW, he specializes on direct marketing campaigns for health care and health insurance providers. However, he also has deep experience working across retail, telecom and B2B industries.
During my career, I've had the privilege to serve in strategic development and leadership roles for both health care delivery systems and health insurance payers. When the opportunity arose to work with a market-leading insurer and a world-class provider system to start a new joint venture MA plan from scratch, I leapt in. As head of all things operations for Experience Health, I lead everything from agent training to product development, from the bid to our social media channels. We're passionate about the payer and provider working together to serve the member's needs.
Outside of work, you'll find me with husband and our two boys, playing tennis, reading, & traveling.
Derrick Taveras is a healthcare executive with over 20 years of entrepreneurial experience growing best-in-class risk adjustment, quality, SDoH, and eligibility and enrollment programs for health plans and hospitals systems across the US.. Taveras is currently the Managing Partner of Engagent Health, responsible for the firm’s sales software for agents and health plan sales operations.
Previously, Taveras served as the Senior Vice President of Business Development for Centauri Health Solutions and was instrumental in the development of its flagship SaaS platform now labeled, Centauri Advance. Taveras created opportunities for Centauri, that came as a result of the company’s acquisition of Tactical Management. Inc. (TMI), a risk adjustment firm he founded.
Taveras earned an undergraduate degree in Finance and Management Information Systems from Alfred University and an MBA from the Crummer Graduate School of Business at Rollins College.
Jason Vallejos is the Executive Vice President for Syndicated Insurance Agency, a Limited Liability Company founded in 2004. Syndicated is a multi-line general agency offering all lines of coverage including Life, Health, Property & Casualty insurance with a strong focus on Medicare Plan sales. As Executive Vice President, Jason is head of sales, marketing and training for all sub-agencies working with Syndicated and fosters win-win relationships with professional partners including medical groups & Independent Physician Associations.
Syndicated’s approach to marketing is to work in collaboration with professional advisors such as healthcare providers, CPA’s, business and estate planning attorneys to help develop long-term protection plans and growth for his clients. As the industry and the needs of our community change, Jason continues rigorous educational standards in Senior Health Care, Life, Long-Term Care and Business Insurance.
At a young age, Jason volunteered with various charities and organizations including the American Red Cross. In 1994 Jason assisted the victims of the Northridge Earthquake with claims filing, shelter, food, and clothing, as an American Red Cross volunteer. This is where Jason first understood the necessity of insurance and the value it brings to communities during disasters. Later, as a healthcare business analyst, Jason developed a passion for helping seniors with their healthcare needs while learning the operational and analytical support that runs a major carrier. Through this diverse career background, Jason acquired business knowledge, actuarial analysis, insurance, networking and managed care experience. Jason Vallejos was born and raised in Los Angeles, California and resides in the San Fernando Valley.
Jason has a passion for people and is driven by a set of core values including integrity, excellence and innovation, focusing on client satisfaction and retention, teamwork, continuous improvement, mentoring, growth and success. Jason is an accomplished and results driven top performing leader known for his industry knowledge, organizational and leadership abilities and his focus on win-win solutions for his clients and partners.
Dustin VanDuine is the director of New Business Sales at Health Alliance Plan (HAP). In this position, he oversees HAP’s sales efforts aimed at employer group customers, those eligible for Medicare and individuals of all ages. Since joining HAP in 2013, Dustin has helped increase annual enrollment sales year after year. He is skilled at building relationships with key constituents, including HAP’s valuable agent partners.
Dustin is also the immediate past president of the Metro Detroit Association of Health Underwriters (MDAHU) and has been actively involved in that organization for many years. In this role, he led a group of 500 agents in advocating for HAP’s members and customers, as well as providing professional development opportunities and delivering resources to promote excellence.
Dustin holds a Bachelor of Arts degree in Finance, Economics and Management from Northwood University and a Master of Science degree in Finance from Walsh College. He and his family reside in Fenton, Mich.